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COVID-19 INFORMATION


At The Burnavon we have introduced some new measures and procedures to ensure both visitors and staff feel as safe as possible when in the building. We would kindly ask you read the information and follow the guidance below.
  1. Please follow social distancing guidelines at all times when in the building. There will be signage throughout to help you.
  2. Please use had sanitizer when you enter the building.
  3. Under current government guidelines we ask all visitors, to wear a face covering in our building. Please comply with these guidelines, unless exempt.
  4. If you feel unwell, please do not enter the building.
  5. Please use contactless payments where possible / where relevant.

 
For up to date information and activities at The Burnavon Theatre, please be sure to follow our social media:
FACEBOOK Twitter Instagram

Please read the following list of FAQs which we hope will answer any questions you may have…

Q. My upcoming show has been cancelled and has not been rescheduled. What do I do?
A. In short, you don’t have to do anything.
Those customers for whom we have a valid email address will have already received an email outlining our processes. If not please contact our Box Office staff on 028 867 69949 who will be happy to arrange your refund for you. Our Box Office reopens on Monday 21st June Monday – Friday 9.30am – 4.30pm.
We wish to reassure all of our customers that even if your refund is not processed at this time, we will be honouring the value of all ticket purchases as either credit or refunds, and we will deal with these as soon as it is possible for us to do so.
 
Q. My upcoming show has been rescheduled to a new date later in the year. What do I do?
A. Again, you don’t need to do anything. Your tickets have been automatically moved to the new date, and you will have been advised of this by email if applicable, or will receive a phone call from one of our Box Office team. Same tickets, same seats are still valid for the rescheduled show. All you need to do is turn up on the night.
If for any reason you do not wish to attend on the new date, then a refund can be arranged. Please contact us by email burnavon@midulstercouncil.org and one of our team will get back to you in due course – please bear with us as we have a large volume of customers to work through with a limited staff.

 
Q. I know your building is closed at present, how do I contact Box Office staff with a query?
A. The best way to get hold of us at present is via email burnavon@midulstercouncil.org where one of our staff will respond and will hopefully be able to address your queries.
Alternatively you can send us a message through our Facebook or Instagram pages, and we will come back to you.
Our Box Office reopens on Monday 21st June, Monday – Friday 9.30am – 4.30pm, after this date you can contact us via telephone on 028 867 69949.
 
Q. How can I keep up to date on upcoming shows and other information regarding the Burnavon?
A. Make sure you are following our social channels Facebook and Instagram and sign up for our newsletter.

All new workshops and activities will be added to our website at www.burnavon.com as they are arranged, and online bookings will be open in due course.



A WORD OF THANKS...
On behalf of the management and staff of the Burnavon, we would like to once again take the opportunity to thank all of our customers for their good wishes, patience and understanding throughout this unprecedented situation in which we all find ourselves.


In the meantime, we send our best wishes to you and your families at this time. Stay safe, look after each other, and we look forward to welcoming you back through the doors of the Burnavon for many more wonderful nights of entertainment in due course.