Q. My upcoming show has been cancelled and has not been rescheduled. What do I do?
A. In short, you don’t have to do anything.
Those customers for whom we have a valid email address will have already received an email outlining our processes. If not, Box Office staff will be contacting you by telephone.
If you purchased your tickets online, the money will automatically be refunded onto the card which you used to make your purchase. The same is true if you purchased your tickets over the phone with our Box Office staff.
If you paid by chip and pin or by cash at our Box Office counter, then this is slightly more complicated as our building is shut to members of the public. We are working hard to find a resolution to this, and we would ask for your patience.
We wish to reassure all of our customers that even if your refund is not processed at this time, we will be honouring the value of all ticket purchases as either credit or refunds, and we will deal with these as soon as it is possible for us to do so.
Q. My upcoming show has been rescheduled to a new date later in the year. What do I do?
A. Again, you don’t need to do anything. Your tickets have been automatically moved to the new date, and you will have been advised of this by email if applicable, or will receive a phone call from one of our Box Office team. Same tickets, same seats are still valid for the rescheduled show. All you need to do is turn up on the night.
If for any reason you do not wish to attend on the new date, then a refund can be arranged. Please contact us by email email@example.com and one of our team will get back to you in due course – please bear with us as we have a large volume of customers to work through with a limited staff.
Q. I know your building is closed at present, how do I contact Box Office staff with a query?
A. The best way to get hold of us at present is via email firstname.lastname@example.org where one of our staff will respond and will hopefully be able to address your queries.
Alternatively you can send us a message through our Facebook or Instagram pages, and we will come back to you.
Our staff are working remotely and therefore Box Office phone calls will not be answered at this time.
Q. How can I keep up to date on upcoming shows and other information regarding the Burnavon?
A. Make sure you are following our social channels @theburnavontheatre on Facebook and Instagram.
Our staff will be working hard in the weeks ahead to ensure a jam-packed remainder of 2020 both in terms of performances and other activities. These will all be added to our website at www.burnavon.com as they are arranged, and online bookings will be open in due course.
A WORD OF THANKS...
On behalf of the management and staff of the Burnavon, we would like to once again take the opportunity to thank all of our customers for their good wishes, patience and understanding throughout this unprecedented situation in which we all find ourselves.
In the meantime, we send our best wishes to you and your families at this time. Stay safe, look after each other, and we look forward to welcoming you back through the doors of the Burnavon for many more wonderful nights of entertainment in due course.